Below is some helpful information for shoppers to know about shopping at Michaels.
What items are prohibited?
Shoppers cannot deliver pre-inflated balloons, cut-to-order fabric, custom frames, alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Michaels. Spray paint is restricted in some states due to state regulations. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that these items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for more information.
Can shoppers use self-checkout at Michaels?
Yes, shoppers can use any lane to check out.
Do shoppers need to ask for tax exemption?
No, Michaels orders are not tax-exempt.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
In some metros, stores do not carry plastic bags or laws require a fee for any bags used at checkout. If shoppers are in one of these metros, they may bring their own reusable bags or will be prompted to enter a bag fee.
After processing the order, go ahead and take a photo of the receipt and upload it to the app.
Bag fees are generally found on the store receipt. If you cannot locate them, ask your cashier for the total amount that was charged. Enter that total and continue processing the order. If you didn’t purchase bags for the order, simply put the fee total as $0 and finish processing the order.
To find out more about sustainable shopping, click here.
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Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Michaels has the right to accept or refuse returns for any items.
To complete a return for a Michaels order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What should shoppers do if a member has an issue with their order from Michaels?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
